Contact
Contact us
Talk to a real person about HeyMachi — sales, support, billing, privacy or a complaint.
All policies
1. Company details
HeyMachi is a brand of Hey Machi AI Private Limited, a private limited company incorporated in India under the Companies Act, 2013.
Hey Machi AI Private Limited
- Registered office
- 5/185-1, Munnar Road, Pallapalayam, Udumalpet, Tiruppur, Tamil Nadu 642112, India
- CIN
- U62010TZ2026PTC040753
- GSTIN
- 33AAICH9411K1ZG
- Phone
- +91 70100 43040
- sales@heymachi.ai
- Hours
- Monday to Saturday, 10:00 am to 7:00 pm IST
2. How to reach us
| For | Contact |
|---|---|
| Sales and demos | sales@heymachi.ai · +91 70100 43040 · or use the enquiry form |
| Support for businesses using HeyMachi | sales@heymachi.ai · +91 70100 43040 (call or WhatsApp) |
| Billing, invoices and refunds | sales@heymachi.ai — please include your invoice number |
| Privacy and data requests | sales@heymachi.ai — see our Privacy Policy |
| Legal notices | By email to sales@heymachi.ai, with a copy by post to the registered office |
We are available Monday to Saturday, 10:00 am to 7:00 pm IST, except public holidays. Emails received outside these hours are answered on the next working day.
3. Grievance Officer
In line with the Information Technology Act, 2000 and the rules made under it, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer. You can contact the Grievance Officer about the HeyMachi platform, your personal data, a review or other content, or a complaint about an order that was not resolved through our support.
| Item | Details |
|---|---|
| Name | Balachandar G |
| Designation | Director |
| Address | Hey Machi AI Private Limited, 5/185-1, Munnar Road, Pallapalayam, Udumalpet, Tiruppur, Tamil Nadu 642112, India |
| sales@heymachi.ai | |
| Phone | +91 70100 43040 |
| Response | We acknowledge every complaint within 48 hours and resolve it within one month of receipt. Complaints about content on the platform are resolved within 15 days. |
Please include your name, mobile number, the order, booking or invoice number if any, and a short description of the problem. If you are not satisfied with the outcome, you can approach the National Consumer Helpline (1915 or consumerhelpline.gov.in), the appropriate Consumer Commission, or, for personal data, the Data Protection Board of India.
4. Questions about an order
Orders and bookings placed through HeyMachi are fulfilled by the merchant named on the order. For the fastest help, use Help on the order screen or contact the merchant using the details on your order. If that does not resolve it, write to us as above. Our Cancellation & Refund Policy explains the timelines.