Delete your account

1. Customer accounts

If you use the HeyMachi customer app, a merchant storefront or QR ordering with a mobile number:

1. Email sales@heymachi.ai from any address, with the subject “Delete my account”, and include the mobile number registered with HeyMachi.
2. We verify the request with a one-time password (OTP) sent to that mobile number, so that nobody else can delete your account.
3. We confirm when your account has been deleted. Your account, profile, saved addresses and favourites are deleted or anonymised within 30 days, and removed from our rolling backups within a further 30 days.

Merchants you have ordered from keep their own records of your orders and invoices, which they are required to keep by law (for example GST records). On request, we forward your deletion request to those merchants. See Section 12 of our Privacy Policy.

2. Business accounts

The account owner can cancel the subscription and ask us to close the account by emailing sales@heymachi.ai from the owner’s registered email address. You then have 30 days of read-only access to export your data. After that, we delete or irreversibly de-identify your business data within 90 days of closure, as described in our Terms & Conditions.

3. What we keep and why

We keep only what the law requires us to keep after deletion — for example our own invoices and payment records (8 years under the Companies Act, 2013 and GST law), records of consent, and security logs for the periods in our Privacy Policy. These are not used for any other purpose.